Idioms : Telephoning

Idioms : Telephoning

Answering the phone

  • Good morning / afternoon / evening, ABC company, Harry speaking.
  • This is Harry speaking?
  • How can I help you?
  • Could you speak up, please?
  • Who’s speaking, please?
  • Am I speaking to…?
  • Could you spell that please?
  • Who would you like to talk to sir / madam?
  • One moment please, I’ll see if Miffy is available.

Asking for someone

  • I’d like to speak to…
  • Could I speak to Miffy?
  • Could you put me through to Miffy, please?

Problems

  • I’m sorry, I don’t understand.
  • I cannot hear you very well.
  • You must have dialled the wrong number.
  • I’ve tried to get through several times, but it’s always engaged.

Putting someone through

  • I’ll put you through to Miffy.
  • I’ll connect you to Miffy.
  • I’ll put Miffy on the line.
  • I’m sorry, there’s no reply from Miffy.

Putting someone on hold

  • Just a moment, please
  • Hold on, please
  • Hold the line, please

Asking someone to call back

  • Thank you for waiting. I’m afraid Harry is not in at the moment.
  • I’m sorry, Harry is in a meeting.
  • Could you call back later in the day?

Taking a message

  • Can I take a message?
  • Would you like to leave a message?
  • Can I give Miffy a message?
  • I’ll tell Miffy that you called.
  • I’ll make sure Miffy rings you as soon as possible.
  • At what number can you be reached?

Telephoning

Telephoning in a language which is not your own is not easy. You should be aware that the person you are speaking to may have difficulties too. Therefore keep the following points in mind :

  • Speak clearly. Use clear articulation and try to avoid difficult words and long sentences if it is not necessary to use them.
  • Do not speak too fast. Keep in mind that many people tend to speak to fast when they are nervous. Hardly anyone every speaks too slowly.
  • Confirm what you have understood. This is especially important if the other person gives addresses or dates.
  • Be polite. Start and end the conversation politely. Try to avoid being too direct. In English this is often done by sing would. Compare : I want some more information – I would like to have some more information.
  • Know the telephone alphabet. This is particularly import if you have to spell names and address. You should also know the names of symbols which are used in names and addresses, such as the hyphen and the tilde.
  • Know frequently used expressions.
  • Listen carefully, so that you do not need to ask the other person to repeat information.
Symbols

Symbols

Spelling Over the Telephone

Spelling Over the Telephone

Source : My English Teacher

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Travel English – at the Airport

여행 영어 (Travel English)

At the Airport

A: Is this the check-in counter for the flight to Seoul?

B: Yes, that’s right. May I see your passport?

A: Here you are. I’d like a window seat, please.

B: Ok, let me check. Could you put your bag o the scale, please?

A: When will we be able to board?

B: Boarding will begin at 10:30 at Gate 2.

A: Thank you.

A: Where do I go to catch my connection?

B: What’s your connecting flight number?

A: American Air ATA 121.

B: It’s boarding now at Gate 1. Walk straight down that way.

.

A: May I see your passport?

B: Yes, here it is.

A: What’s your purpose in America?

B: Sightseeing. / I’m here on business.

.

A: How long will you be staying?

B: I’ll be here a week.

A: Where are you staying?

B: At the Hi hotel in downtown

.

A: Do you have anything to declare?

B: No, nothing to declare.

A: Ok, then. Please use the Green Lane.

B: Where is the baggage claim area?

A: Over there.

B: All right. Thank you.

.

A: I can’t find my bag.

B: Can I see your claim tag? What flight did you arrive on?

A: ATA 121.

B: Ok, please fill out this form.

.

I’d like to confirm my reservation.

I’d like an aisle / window seat, please.

Is the plane going to arrive on time?

How long will it be delayed?

Are you travelling alone?

These are my personal belongings.

I need an interpreter.

How much is the excess baggage charge?

What does your bag look like?

Travel English – Basic Conversation

여행 영어 (Travel English)

Recently, I realize that the basic of English is very important

 Basic Conversation

A: Nice to meet you.

B: It has been a long time. / Long time no see.

A: How are you? / How is it going?

B: Pretty good / So so / Not so good

A: You look down. What’s wrong?

.

A: What’s your destination?

A: Where you headed to? (American) and To where are you headed? (British)

B: I’m going to Seoul.

A: Me too! By the way, can I ask your name?

B: I’m Harry Baek. Just call me Harry.

A: Hello, Miffy. Nice to meet you

B: Hi, Harry. Where are you from?

A: I’m from Seoul, Korea. How about you?

B: I’m from Taiwan.

.

A: It’s a pity but I have to go. Thanks, I had a good time.

B: So did I.

A: Take care, all right? And have a nice trip.

B: You too! Thank you for your kind words.

A: Do you understand what I’m saying?

B: Pardon? Could you speak more slowly?

A: Oh, OK. Sorry about that.

B: No problem.

A: Could you do me a favor?

B: Sure. What is it?

A: Could you hold my bags for a minute?

B: Sure, no problem.

.

A: Thank for your help.

B: You’re welcome. It’s my pleasure.

A: You’re so kind.

.

A: Excuse me, but I think that’s my seat.

B: Really? Let me check my ticket… Oops! I’m sorry. It’s my mistake.

A: No problem.

.

No, thank you. You’re right.

I don’t think so.

That’s all.

All right.

No problem = Never mind.

I see = I got it.

You don’t have to do that.

That’s enough. (X)

Have a good trip.