Idioms : Telephoning


Idioms : Telephoning

Answering the phone

  • Good morning / afternoon / evening, ABC company, Harry speaking.
  • This is Harry speaking?
  • How can I help you?
  • Could you speak up, please?
  • Who’s speaking, please?
  • Am I speaking to…?
  • Could you spell that please?
  • Who would you like to talk to sir / madam?
  • One moment please, I’ll see if Miffy is available.

Asking for someone

  • I’d like to speak to…
  • Could I speak to Miffy?
  • Could you put me through to Miffy, please?

Problems

  • I’m sorry, I don’t understand.
  • I cannot hear you very well.
  • You must have dialled the wrong number.
  • I’ve tried to get through several times, but it’s always engaged.

Putting someone through

  • I’ll put you through to Miffy.
  • I’ll connect you to Miffy.
  • I’ll put Miffy on the line.
  • I’m sorry, there’s no reply from Miffy.

Putting someone on hold

  • Just a moment, please
  • Hold on, please
  • Hold the line, please

Asking someone to call back

  • Thank you for waiting. I’m afraid Harry is not in at the moment.
  • I’m sorry, Harry is in a meeting.
  • Could you call back later in the day?

Taking a message

  • Can I take a message?
  • Would you like to leave a message?
  • Can I give Miffy a message?
  • I’ll tell Miffy that you called.
  • I’ll make sure Miffy rings you as soon as possible.
  • At what number can you be reached?

Telephoning

Telephoning in a language which is not your own is not easy. You should be aware that the person you are speaking to may have difficulties too. Therefore keep the following points in mind :

  • Speak clearly. Use clear articulation and try to avoid difficult words and long sentences if it is not necessary to use them.
  • Do not speak too fast. Keep in mind that many people tend to speak to fast when they are nervous. Hardly anyone every speaks too slowly.
  • Confirm what you have understood. This is especially important if the other person gives addresses or dates.
  • Be polite. Start and end the conversation politely. Try to avoid being too direct. In English this is often done by sing would. Compare : I want some more information – I would like to have some more information.
  • Know the telephone alphabet. This is particularly import if you have to spell names and address. You should also know the names of symbols which are used in names and addresses, such as the hyphen and the tilde.
  • Know frequently used expressions.
  • Listen carefully, so that you do not need to ask the other person to repeat information.
Symbols

Symbols

Spelling Over the Telephone

Spelling Over the Telephone

Source : My English Teacher

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